Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Arlo Video Doorbell Wire-free keeps disconnecting

Reply
Discussion stats
  • 1 Reply
  • 388 Views
  • 1 Like
  • 2 In Conversation
intalex
Tutor
Tutor

My video doorbell constantly goes offline. I have wasted hours trying to troubleshoot this and no solution has been found. Whenever I try to chat with support, they simply close the ticket despite no fix having been found or ignore my emails. I will be returning this product to my local retailer and warning everyone I can NOT to buy any Arlo products as their quality control and support is terrible. 

1 REPLY 1
JamesC
Community Manager
Community Manager

intalex,

 

How far away from your base station or router is your Arlo Video Doorbell? What does the signal strength icon show in the mobile app when the doorbell is online?

 

JamesC

Discussion stats
  • 1 Reply
  • 389 Views
  • 1 Like
  • 2 In Conversation