AVD2001B

[CMAC7]

I replaced the video doorbell that I broke  but have been unable to register it to the subscription I had for the previous doorbell.

So the videos are not being saved to a library / cloud, etc. And I am still paying for the original subscription.

[StephenB]

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@CMAC7 wrote:

I replaced the video doorbell that I broke  but have been unable to register it to the subscription I had for the previous doorbell.

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You should have automatically gotten the trial subscription when you installed the doorbell.  Did you check for that?

Was this a single camera subscription, or a multicamera? 

[CMAC7]

The free trial ran out and I could have purchased a subscription but didn't because I was already paying for one for the broken doorbell. I wanted to add the replacement doorbell to the existing subscription. Have not been able to do so.

[StephenB]

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@CMAC7 wrote:

The free trial ran out and I could have purchased a subscription but didn't because I was already paying for one for the broken doorbell. I wanted to add the replacement doorbell to the existing subscription. Have not been able to do so.

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If you have a single-camera subscription, then cancel it and get a new one.