AVD2001Aer1.2 wire-free doorbell - black screen

[KD10]

Black screen when recording or accessing live, however, audio still works.

Restarted the device with no success. Removing the device and reinstalling it resolved it for a single recording before going back to a black screen.

Full wifi signal...not too sure what else to try.

Tried to get through to Live Chat but seems like there's never anyone on the chat. All I received was "A support expert will be with you shortly, thank you for your patience". Poor product with equally poor support. 

Any advice on how to resolve this?

[jguerdat]

Assuming you have a subscription, use phone contact rather than chat. Can't guarantee that will work better but it's worth a try.