cannot connect to doorbell live

[danamidatlantic]

while away from my house today i tried to connect to doorbell live via 5g but iphone would not connect. i was able to access a outside wifi and then it worked. do i have my settings wrong?

[StephenB]

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@danamidatlantic wrote:

while away from my house today i tried to connect to doorbell live via 5g but iphone would not connect. i was able to access a outside wifi and then it worked. do i have my settings wrong?

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Did you check that the app is allowed to use cellular data?

[danamidatlantic]

Tk u for the quick reply.....just checked and yes it is allowed

[JamesC]

Do you receive an error message when trying to connect live using the mobile data connection? Are you able to provide a screenshot?

JamesC

[danamidatlantic]

Sorry, replied the other day but for some reason it bounced back....2nd try...

No error and didn't think to take a screen shot...The wheel trying to connect just kept spinning.

Then I decided to replicate the action but this time at my office....I took phone off of wifi and all worked but I was on LTE and not 5 G....maybe there is an issue with 5g?