Video Doorbell 2k 2nd generation silent mode options

[dflando]

I added a video 2k doorbell 2nd generation device to my office. I granted access to an associate that will be at the office most of the time. I only want his phone to ring if the doorbell is pressed. Not mine. If I put my setting to silent mode he doesn't get the call even though his setting is not  on silent mode. If I  take my phone off of silent mode he gets the calls as do I.  What am I missing in the right combination of things.  I have the camera connected to the wifi in our office and it works fine except I don't want to get the calls. Any help?

[ShayneS]

Hi @dflando 

At this time the silent mode feature can be managed with the Admin account as well as any shared accounts with granted access to the Doorbell. 

Arlo Silent Mode feature: https://kb.arlo.com/000063237/How-do-I-enable-and-disable-Silent-Mode-for-calls-from-my-Arlo-Doorbel...

What privileges do my friends have when I grant them access rights in my Arlo account?: https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my...

[StephenB]

Also, the silent mode isn't a mode of your phone.  It's a mode of the doorbell itself.  (So the mode applies to all accounts that have access to the doorbell).