Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Doorbell (2nd Gen) fails to connect to existing Base Station

Reply
Discussion stats
  • 1 Reply
  • ‎2024-12-16 05:08 AM
  • 221 Views
  • 0 Likes
  • 2 In Conversation
wexxs
Aspirant
Aspirant
‎2024-12-16 05:08 AM

Despite the Arlo Documentation indicating the the Video Doorbell (2nd Gen AVD4001) being compatible with my Base Station (VMB4000) I cannot get the thing to connect. It always fails to connect to the hub (throwing a "failure to connect" error in the app), but can connect to WiFi, While that allows the doorbell to be functional, it means I cannot make use of my local recording capability and I cannot integrate this with Apple Home Kit.

Arlo support has been less than stellar and generally nonresponsive. Has anyone successfully managed to pair these two devices?

Labels:
0 Likes
Reply
Message 1 of 2
221
1 REPLY 1
StephenB
Guru Guru
Guru
‎2024-12-16 06:15 AM

What firmware is running on the doorbell and the base?

0 Likes
Reply
Message 2 of 2
216
Discussion stats
  • 1 Reply
  • ‎2024-12-16 05:08 AM
  • 222 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.