Arlo Video Doorbell 2nd Generation only recoding a second of video

[Urban8tor]

I can see the initial motion of someone at the door then video goes to black. Help!

[JamesC]

Urban8tor,

Do you see the same behavior when live streaming the doorbell or is this only happening for recordings? Is it happening intermittently or every time?

JamesC

[Urban8tor]

No, I do not have the same problem when streaming live. It does not happen intermittently. This just started in the past two weeks when I updated my internet password and reset the door bell.

[JamesC]

Urban8tor,

If you're still experiencing the issue, try removing the doorbell, factory reset and re-onboard as if it were a new device.

Follow the instructions here to factory reset: https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

JamesC