Adding 2nd generation doorbell to Arlo Secure App,

[Caynos]

App only shows 1st Generation Doorbell and a box saying square pushbutton, when I touch the box saying square pushbutton it just goes back to the previous page. Can seem to navigate past it.

[StephenB]

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@Caynos wrote:

App only shows 1st Generation Doorbell and a box saying square pushbutton, when I touch the box saying square pushbutton it just goes back to the previous page. Can seem to navigate past it.

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The 2nd gen doorbell isn't supported world-wide.  What country are you in?

[Caynos]

Costa Rica

[StephenB · Accepted solution]

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@Caynos wrote:

Costa Rica

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I think that's the problem.

There is a workaround that some have used successfully.  Use a VPN that terminates in a country where Arlo offers subscriptions (e.g., the US), and create a new account.  Then disconnect the VPN. You should be able to onboard the camera using that account.

But you will need a subscription to get cloud recordings - which I think will require a US payment method.

[Caynos]

Thank you, Stephen, for all your help, I will move forward with your suggestion and let you know the outcome.