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I have base station VMB5000 connected to 9 Arlo cameras (2 Arlo Ultra’s and 7 Arlo 2 Pro’s) was working fine until I updated to 2.14 (72) firmware/iOS software. I cannot view my camera feed nor review any recorded footage. I tried restarting/rebooting the base station to no avail. When I try to review footage the video does not play and when I try to stream my camera feeds I got the status icon along with the “connecting” message. Please help as these issues are rendering my system useless. The cameras are recording as I see the updated/new thumbnails of new videos. Thank you.
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Is this only happening on your iOS device? Are you able to view if you use the web client from a PC?
If you're still experiencing issues, try uninstalling the Arlo mobile app and download a fresh version from the app store. Test again to see if you experience the same behavior on the new install.
JamesC
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I spent over $1000 on this Arlo system thinking I would get a great system. When it works it’s good, but so often it’s not working, and it’s such a time waster. So many unrelated issues with the software. I wish I could return this system and buy a wired system for half the price. Certainly not a happy customer, and I certainly would dissuade anyone I know from getting this system.
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Jsijnja,
Given the number of issues you're experiencing, I recommend contacting the Arlo Support Team to further investigate these issues. You will find several options for contacting support in the provided link.
JamesC
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Between the wifi channel interference (which means I have pretty much had to go through and wire my previously wireless home network at great inconvenience), the poor battery life (which means I am running chargers to all 3 cameras), and the fact that the “overwrite automatically” function for sd card doesn’t work (which means I have to frequently manually remove it, insert into pc, delete old recordings, and reinsert it), then I don’t have much patience for any other issues.
If this issue is not resolved soon is there a possibility of downgrading firmware on SmartHub?
Thanks
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