When I have someone trigger the camera, I can hear them but they can't hear me through speaker

[Clemson06086]

When I have someone trigger the camera, i can hear them, but they can't hear me speak through speaker.
The volume is up still can't hear.
Help please.

[StephenB]

---

@Clemson06086 wrote:
When I have someone trigger the camera, i can hear them, but they can't hear me speak through speaker.
The volume is up still can't hear.

---

Are you using your phone or some other device?  What model?

How far away is the person from the camera?

If you have a headset, try using that - it would give some info on whether the issue is with the phone or the camera.

[Clemson06086]

Note 9 android.. I have tried using headset and they are 3 ft away..

[JessicaP]

Hey Clemson06086,

Have you tried using a different phone device or on the web client on your computer using Push-To-Talk feature to see if they can hear you through the camera speaker?

[Clemson06086]

Yes i did, I contacted arlo support chat and they did something on there end..