VMC5040 arlo ultra Charge message

[GA1974]

message its time to charge your batteries.remove charging cable,power adapter put back again the camera work for 2-3 days the same message its time to charge your batteries.next step i think the battery is off and buy the new

Arlo XL Rechargeable Battery & Housing

came 42% charge in my arlo page from arlo ultra change to arlo essentials And camera menu change.ok not a problem

 but when i go for charging it is not charging.next step i put the old battery back.guess what is not charging

I'm very disappointed from the day i get the camera and for the money that cost and i'm paying every month

for the elite program and CVR and resently i purpose and the video doorbell and i have it from 2 weeks and i'm

afraid to instal it for not get in other trouble 

[ShayneS]

HI @GA1974

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support