VMC5040 - Record for a fixed length of time not working

[ArloWatcher]

I noticed that my Arlo Ultra camera has problems recording motion activated video. This is a brand new replacement camera that Arlo just shipped me.

Since this camera has problems recording activity based video, I decided to try the "Record for a fixed length of time" option under Mode => Armed => Camera => Edit => Record Video => Record for a fixed length of time. Funny how went I set it to record 30 seconds, it may record 30 seconds or it may record for 0, 8 14 or any other length of time that it chooses. This option doesn't seem to work as planned. I just happened to try to recharge the camera while leaving it mounted and to my surprise the 30 second record option now works fine, but it I remove the charger cable, it goes back to recording video for however it wants.

@JamesC 
What do you think is going wrong here?

 - Is it the camera? Hopefully not, Arlo just shipped it
 - Is it the software?

 - Is it the battery?

[jguerdat]

My first guess would be the signal between the camera and hub. Try moving the camera closer to the hub to see if that makes a difference.

[ArloWatcher]

Tried that already and I get the same results, on battery it records anywhere from 0 to whatever it decides, but with the charger attached, 30 seconds every time.

[jguerdat]

If removing and resyncing the camera doesn't help, use the Contact Support link at the bottom here.

[ArloWatcher]

Nothing seems to help. It only seems to like to be on the charger.

• I wonder If the battery is bad?
• Anyone every hear of a bad battery?
• How would you test a battery?
• What's the warranty on the battery?

[jguerdat]

I'd just cut to the chase and use the Contact Support link at the bottom here. Batteries can go bad and have the same 1 year warranty as the camera.

[ArloWatcher]

Working with support now to troubleshoot the problem. I think it's the battery