VMB500r4 | Unable to record video

[crashzerofive]

We just setup our Arlo cameras since we moved to our new home 6 months ago. I noticed that the cameras are only producing still images when motion occurs. I learned how to adjust the video recording in the Mode, and I quickly learn that it’s set to “Do nothing” and the option to “record video” is ‘greeted-out’ so to speak, or doesn’t allow me to select it, rather. Everything is updated since being back online. Why is this? Picture attached.

[crashzerofive]

I also have a Smart subscription in place and my cameras are linked to it. See attached.

[trinatron · Accepted solution]

Also log into the web portal and make sure the cameras are linked to your subscription there. This is the problem I had after the iOS Arlo app updated. Once I added it back through the web portal I haven't had a problem since

[crashzerofive]

Yep, that was the solution. Thank you, so much.

[trinatron]

No problems, I'm glad I could help.