VMB5000r4 firmware update not available

[misterkash]

My base station is stuck on firmware 1.19.0.3_1237_68a8e53 and when you go into the settings to check the firmware it says "no updates available."  Anyway to force an update / manually update without removing the base unit from my account? I can't view any locally recorded videos.

[jguerdat]

Try rebooting the hub. Also, what country are you in? Firmware may be rolled out by region rather than all at once.

[misterkash]

Thanks for the suggestion, have rebooted multiple times, been stuck on this firmware for many months (maybe even a year), based in Australia. 

I believe there is a solution for an Arlo Moderator to put my unit onto "production firmware" for it to update. Hoping @ShayneS can help! 

[jguerdat]

I can't say whether Australia is supposed to be on any particular version. Removing the hub (and associated cameras) from your account and starting fresh may or may not get a newer firmware. 

@JamesC or @ShayneS ?

[misterkash]

Yeah, my cameras are mounted on a double storey home,  so are not very accessible for re-enrollment once the base station is removed. So I'm really hoping this can be resolved remotely 😊

[ShayneS · Accepted solution]

Hi @misterkash 

I made an adjustment to your SmartHub, can you check to see if there is an update available now? 

[misterkash]

Legend! Yes that worked! And it even auto-updated and is now on 1.21.1.0_1431_9611cf3 and with local saved clips working! 

thank you for helping with this, I’ve been having this issue for literally a year and you helped resolve it in less than a day!

[ShayneS]

@misterkash : ) you are welcome

Sorry I wasn't able to solve this for you sooner, let me know if you have any other concerns and I will do my best to assist you.

Have a good one!

[Paintinglady86]

Hello,

Could you share what the fix is here?  I think our system is have the same issue. I’m stuck on 1.16 with no option to update. Can’t install the security system I just purchased. 

Thanks!

[ShayneS]

Hi @Paintinglady86 

Are you still experiencing an issue, I see your devices are online at the moment. 

[Paintinglady86]

no, I ended up deleting the base station and cameras from my account and reinstalled them. This forced the base station to update to the latest version. 

[ShayneS]

Thank you for the update.