Ultra stopped detecting motion and amber light does not work in motion detection test

[Arntyb]

Hi have bought the Arlo ultra around 2 weeks ago and one camera has suddenly stopped detecting motion and the amber light does not work in the motion detection test. Have tried all the steps of removing battery and unplugging base etc does anyone have any other suggestions? Have removed and re synced several times

[StephenB · Accepted solution]

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@Arntyb wrote:
Hi have bought the Arlo ultra around 2 weeks ago and one camera has suddenly stopped detecting motion and the amber light does not work in the motion detection test. Have tried all the steps of removing battery and unplugging base etc does anyone have any other suggestions? Have removed and re synced several times

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Maybe try a factory reset:  https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

If that fails, then I suggest returning it to the seller (and if that isn't possible, contact support and ask for an RMA).