Arlo|Smart Home Security|Wireless HD Security Cameras

Ultra missing events - Pro 2 in the same location works fine

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Edinburgh_lad1
Mentor
Mentor

My Ultra is missing events, stopping recording half way through even though the event is within the 'recording space' (3/4 of the screen). Pro 2 in the same location records continuously without events being chopped up, missed etc. The sensitivity setting is 100. This issue echoes a similar behaviour of Pro 5 described on the forum.

 

I expect this issue to be addressed and soon.

 

Thank you.

 

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BrookeN
Arlo Moderator
Arlo Moderator

I will have the development team look into this. Can you please provide screen shots please?

Edinburgh_lad1
Mentor
Mentor

Of what? How the camera has missed a cat half way through? How do I do that? 

 

 

BrookeN
Arlo Moderator
Arlo Moderator

Are you still seeing this behavior @Edinburgh_lad1 

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