Arlo|Smart Home Security|Wireless HD Security Cameras

Ultra keeps sending animal notifications

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Enfield1 Aspirant
Aspirant
I have my cameras set up to only notify on humans and vehicles, but I still get notifications for animals every time my dogs and cats move on the patio. What is going on with that?
Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
JamesC Community Manager
Community Manager

Enfield1,

 

Is it identifying your animals correctly as "animal" when you receive a notification for your dogs or cats?

 

JamesC

Enfield1 Aspirant
Aspirant
They are correctly identified as animals.
n1976jmk Virtuoso
Virtuoso
Hi Enfield, I’ve experienced that issue sometimes in the past too.

A couple things that helped me was:

#1- deselect all the smart notifications from the Arlo app for those cameras affected then re-enable them all again

#3 - disable them from the Arlo app and re-enable from my.Arlo.com
Enfield1 Aspirant
Aspirant
I'll try that. Thanks
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