Ultra is not recording on VMB4000

[Savingryan]

Have bought arlo ultra to VMB4000 system. But it works but not recording anything.. what is the problem?
I have read ultra is compertable with the vmb4000 somewhere?

[ShayneS]

Hi @Savingryan

Have you made sure you have the rules set to record with this camera, or using an armed mode?

Have you tried tp reboot the camera by removing & re-inserting the battery?

[jguerdat]

And do you have at least the trial subscription for the camera?

[Savingryan]

What do you mean?

[Savingryan]

Yes have the rule on armed and only option i have is to turn siren on.

[dcfox1]

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@Savingryan wrote:
Yes have the rule on armed and only option i have is to turn siren on.

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But do you have the rule under armed mode for recording motion selected on to answer their questions.  Also to get recording to cloud you need a subscription but you should have at least the trial subscription to smart as @jguerdat asked if it is a new camera setup. 

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

[Savingryan]

Yes new camera set up for the ultra.
I have arlo pro and VBM4000 base station. I have never had any subscription (free)..

[Savingryan]

I dont have the option to record on the rule..

[Savingryan]

Yes i have tried that.

[Savingryan]

Yes i think so. I have recording 7 days on the other cameras. Arlo pro and the Q. But the ultra is not recording. I dont have the option. Only activate the siren.
Have the armed mode as the others.

[TomMac]

The Ultra is NOT a legacy camera like the Pro 2/Q/Baby/Pro/Arlo hd...

The Ultra does require a paid subscription after the trial period.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

( see under Ultra and no subscription )

[Savingryan]

I have tried to Get paid subscription but i dont have the option to buy. See picture. I have vmb4000 base.
One arlo one, 2 arlo pro, one arlo pro2 one arlo ultra and one arlo Q.

[Savingryan]

Pic.

[dcfox1]

Your not inserting any pics. As for the smart subscription what country do you live in? It is not available in some countries to rule that out that. You have the record option in your "Armed" mode then select a camera and it is in the rules for that cam as in the link I posted earlier. It says "record video". You should read the FAQ in this forum for the Ultra. 

[Savingryan]

I live in norway

[dcfox1]

You should be able to get a sub in Norway. Since you have several issues you should contact support below.