Arlo|Smart Home Security|Wireless HD Security Cameras

Ultra is not recording on VMB4000

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Aspirant
Aspirant

Have bought arlo ultra to VMB4000 system. But it works but not recording anything.. what is the problem?
I have read ultra is compertable with the vmb4000 somewhere?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi @Savingryan

 

Have you made sure you have the rules set to record with this camera, or using an armed mode?

 

Have you tried tp reboot the camera by removing & re-inserting the battery?

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Guru Guru
Guru

And do you have at least the trial subscription for the camera?

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Aspirant
Aspirant
What do you mean?
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Aspirant
Aspirant
Yes have the rule on armed and only option i have is to turn siren on.
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Prodigy
Prodigy

@Savingryan wrote:
Yes have the rule on armed and only option i have is to turn siren on.

But do you have the rule under armed mode for recording motion selected on to answer their questions.  Also to get recording to cloud you need a subscription but you should have at least the trial subscription to smart as @jguerdat asked if it is a new camera setup. 

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

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Aspirant
Aspirant
Yes new camera set up for the ultra.
I have arlo pro and VBM4000 base station. I have never had any subscription (free)..
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Aspirant
Aspirant
I dont have the option to record on the rule..
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Aspirant
Aspirant
Yes i have tried that.
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Aspirant
Aspirant
Yes i think so. I have recording 7 days on the other cameras. Arlo pro and the Q. But the ultra is not recording. I dont have the option. Only activate the siren.
Have the armed mode as the others.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Guru Guru
Guru

The Ultra is NOT a legacy camera like the Pro 2/Q/Baby/Pro/Arlo hd...

 

The Ultra does require a paid subscription after the trial period.

 

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

 

( see under Ultra and no subscription )

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Aspirant
Aspirant
I have tried to Get paid subscription but i dont have the option to buy. See picture. I have vmb4000 base.
One arlo one, 2 arlo pro, one arlo pro2 one arlo ultra and one arlo Q.
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC3040 | Arlo-Q HD with Audio
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Aspirant
Aspirant
Pic.
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Prodigy
Prodigy

Your not inserting any pics. As for the smart subscription what country do you live in? It is not available in some countries to rule that out that. You have the record option in your "Armed" mode then select a camera and it is in the rules for that cam as in the link I posted earlier. It says "record video". You should read the FAQ in this forum for the Ultra. 

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Aspirant
Aspirant
I live in norway
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Prodigy
Prodigy

You should be able to get a sub in Norway. Since you have several issues you should contact support below. 

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