Ultra Firmware update not shown as available

[morganc5]

Something very strange.

I had a problem with one of my Ultra's (see other post) and so I decided to "Remove Device" and add again to the SmartHub.

This worked perfectly however after adding again, I was informed that there was a new Ultra firmware available.

I checked my other 3 Ultras to see if there was a new firmware available and each showed ""No updates available" however I "Remove Device" and add to the SmartHub again, a new firmware was installed.

Previously the camera had 1.070.50.4_223_df6cd69 and after the update completed I now have 1.070.50.6_231_6e7e184 on all 4 Ultras.

Note: Since doing this, I'm now having intermittent results with regards to detecting movement.

[JessicaP]

Hi morganc5,

Just to make sure, are you still having problems trying to update the firmware for your Aro Ultra? You can read more about the firmware updates here: What do I need to know about Arlo camera firmware updates?

For more information about the newest firmware version for Arlo Ultra, read here: Arlo Ultra VMC5040 - 1.070.50.6_231_6e7e184 23 August 2020

[morganc5]

Hi,

There is no problem upgrading the firmware.

In the iOS app:

Choose Device Info -> Firmware -> this shows "No updates available".

However if I "Remove Device" (to fix the previously mentioned "zoom problem") and then add the camera again (Add New Device), I was advised that there was a firmware update available and indeed, the firmware was updated.

I tested this with all 4 cameras and had the same experience.

[morganc5]

hello,

Has anyone else exprienced this problem, where there was a later firmware available however it was not shown as available, until I deleted/removed the camera from the SmartHub and then detected/added again.

Previously the camera had 1.070.50.4_223_df6cd69 and after adding the camera again the 1.070.50.6_231_6e7e184 update was installed.