Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

ULTRA: Activity OUTSIDE Activity Zone Triggers Recording.

Installed a brand new ULTRA 2 Camera system. I've been though many different configurations but nothing is working the way its suppose to work! I feel like this system is just not ready for Prime Time! So frustrating!
 
1. Why am I getting Notifications and Recordings when there is Motion Clearly OUTSIDE my Activity Zone !?!?
2. Is the Motion Sensitivity Level for Activity IN the Activity Zone, or OUTSIDE the Activity Zone or BOTH !?!?
3. In what order does Arlo Ultra process video/recordings/notifications...  Motion Detected > Record > Process > If Motion in Activity Zone then Notify and Post Video ??
 
What can I do besides waiting for all the software and hardware bugs to get fixed !?!?

Model: VMS5440 | Arlo Ultra 4 Camera Kit, VMS5340 | Arlo Ultra 3 Camera Kit, VMS5240 | Arlo Ultra 2 Camera Kit, VMS5140 | Arlo Ultra 1 Camera Kit
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Aspirant

Re: ULTRA: Activity OUTSIDE Activity Zone Triggers Recording.

 

Screen Shot 2019-05-21 at 2.48.35 PM.png

Why would this activity zone notify me and post video when cars pass by on the street !?

Model: VMS5440 | Arlo Ultra 4 Camera Kit, VMS5340 | Arlo Ultra 3 Camera Kit, VMS5240 | Arlo Ultra 2 Camera Kit, VMS5140 | Arlo Ultra 1 Camera Kit
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Community Manager

Re: ULTRA: Activity OUTSIDE Activity Zone Triggers Recording.

UltraSecurity,

 

On Arlo Ultra, all created zones are considered inclusion zones. This means, activity inside the created zone should result in an alert and a recording. This takes place on the cloud, so motion is detected, the cloud makes a determination based on your user settings and then decides if you get a notification/recording.

 

Could you provide a screenshot from your cameras perspective? That might help us better understand why you're experiencing an issue.

 

I missed the included screenshot...

 

We've had reports from some users that activity zones are less accurate when using irregular (non-square) shapes. This could be what you're experiencing here (the development team is investigating these reports).

 

You might try recreating the activity zone with that in mind to see if accuracy improves. Another solution could be to adjust the angle of the camera slightly more in accordance with the positioning tips shown here to avoid detection from the street: How do I position my Arlo Ultra camera to detect motion in specific areas?

 

JamesC

Message 3 of 4
Aspirant

Re: ULTRA: Activity OUTSIDE Activity Zone Triggers Recording.

So I have been fighting this very same thing for a few months, including spending over an hour on the phone with tech support.  Everything worked fine when I originally installed, but when I took my camera down the first time to charge the battery, after putting it back in place, I could never get this to work right.


I just gave up.  Notifications were fine, but recording EVERYTHING when motion happened outside the zone, especially since the camera faced a street, would burn up my battery charge too quickly.

SOLUTION:  as the tech team noted above, changing the zone from the convoluted, follow the contour of the shape perfectly, zone, to one that was essentially a tall rectangle (less geometric) solved this for me immediately.  I even had to increase sensitivity again to trigger the recording faster.

Now, I think this stinks.  After all, the benefit of the Ultra is the higher number of "points" that you can use to shape your inclusion zone to make it more "exact".  Turns out it did the opposite and made it useless.

I still need to experiment with just how "crazy" you can make the shape and still have the camera function right, but for now, making the zone a rectangle worked well enough.  What I ended up doing is creating multiple, overlapping square/rectangle zones that covered my area that I wanted to trigger in.  That seems to have solved this for now.

Model: VMS5240 | Arlo Ultra 2 Camera Kit
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