The Arlo CEO replied to our tweets on Twitter just now!!!!!!!!!!

[n1976jmk]

He replied and acknowledged the problem!

He also asked people to DM him your base station serial number and that they would get the ball rolling! I just DM’d him!!

Here’s his tweet!!!
https://twitter.com/mbmcrae/status/1205968661191593985

One step at a time!

[n1976jmk]

After all of our tweets finally paid off with Arlo.  The Arlo CEO acknowledged the Ultra camera issues with a tweet yesterday afternoon (thankful).  Then I was DM’ing on Twitter yesterday late afternoon with the Arlo CEO and Arlo Support.  Now I am happy to report that I have a conference call this afternoon with Level 3 support to go over my issues with activity zones not working and receiving 100’s of motion detection alerts from my 2 cameras entire field of view.

Additionally, Arlo Support made some kind of changes and my system/account and it has been operating normal ever since to my base station at about 7pm EST last night. Now I am finally back to only receiving smart push notifications from within my activity zones.  Yay!

I will keep everyone informed of the progress with them!!