Solar Panels and Arlo Pro5

[Woody55]

I recently selected four Arlo Pro 5 cameras from the Arlo website and four solar panels as recommended as an accessory, however, the boxes containing the panels state that they are compatible with several Arlo cameras but not the Pro5! Does anyone know if this is a simple error made by Arlo and that the panels work with my new cameras or not? The solar panel model is VMA5600-2000S. I have now charged the batteries fully and am going away for two months soon and worried that the cameras will stop working while I am away. Can anyone help? I have contacted Arlo direct but have NOT had a response!!

[PaulaB0]

Bonjour @Woody55,

Bienvenue sur le forum Arlo et félicitations pour votre premier message 🙂

Le panneau solaire VMA5600 est compatible avec les caméras Arlo Pro 5. Pouvez-vous partager la photo de votre boîtier ? Vous pouvez vérifier la compatibilité entre les panneaux et caméras dans cet article : Compatibilité du panneau solaire Arlo.

Je vous prie de m'envoyer votre numéro de dossier par message privé. 🙂

*

The VMA5600 solar panel is compatible with Arlo Pro 5 cameras. Can you share the photo of this box? You can check the compatibility in this article: Arlo Solar Panel Compatibility.

Please send me your case number by private message. 🙂

Bonne journée,
Paula
Équipe Arlo

[Woody55]

Thank you for the reassurance!

I will now install them. I still have not received a reply to my plea for support from Arlo Support. Having been recommended to purchase Arlo I regret the decision having experienced the complete lack of support and the errors on their website. I clicked on one solar panel to read about it’s compatibility and the link was missing! The boxes that the panels were delivered with stated that they are compatible with several Arlo cameras but NOT the Arlo 5 Pro. That’s enough complaining. Thank you again. Steve

[PaulaB0]

Bonjour @Woody55,

Merci pour votre retour !

Comment avez-vous contacté notre support ? Pouvez-vous m'envoyer votre numéro de dossier en message privé ? J'aimerais vérifier l'état de votre dossier. Si possible, veuillez également indiquer l'erreur exacte sur notre site afin que nous puissions la corriger. 🙂

*

How did you contact our support? Can you send me your case number in a private message? I would like to check the status of your case. If possible, please also indicate the exact error on our site so we can correct it. 🙂

Bonne journée,
Paula
Équipe Arlo

[Woody55]

Thank you. I have the answer from the Community Forum now. I contacted the forum as I did not receive a reply from Arlo. Support from Arlo is not needed at the moment. Thank you.