Re: SmartHub Ultra videos are not available
Is anyone getting the same issue as I am? I'm getting this error message and I don't know what to do. Error message: Videos stored on SmartHub Ultra are not available. Please check your connection settings.
I'm connected to the internet but I'm still getting this error message when I choose to view smarthub versus cloud. Anyone have the same issue?
Are you on cell service or your own WiFi? For cell service, you have to set up port forwarding or a VPN connection. Check the FAQs here for details.
If you're on your WiFi, try rebooting the hub, restart your phone and reinstall the app.
I have done all of these steps (reboot, reset, re-pairing). It seems to me that Arlo will stop us to view the local footages after a free trial expired. They want you to pay a subscription. Even though that we are not using their Cloud services.
1) I rebooted the smarthub and still had the problem.
2) I rebooted my iPhone and still couldn’t see local storage videos
3) I deleted then reinstalled the app, and this worked.