SMARTHUB IS OFFLINE

[JCERNIGLIA]

SMARTHUB IS OFFLINE. THE LIGHT GOES FROM SOLID BLUE TO FLASHING AMBER...HELP

[StephenB]

---

@JCERNIGLIA wrote:

SMARTHUB IS OFFLINE. THE LIGHT GOES FROM SOLID BLUE TO FLASHING AMBER...HELP

---

Does power-cycling the base resolve it?

[JCERNIGLIA]

No. I’ve redone the Ethernet cable and power. Also reset the hub. The light turns blue then flashes amber. After some time it repeats blue then flashes amber. This happens continuously

[JamesC]

JCERNIGLIA,

Try removing the smarthub from your account, factory reset, and then re-onboard as if it were a brand new device.

Follow the instructions here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

JamesC

[JCERNIGLIA]

ALREADY TRIED. BASICALLY LIKE ITS A NEW SYSTEM. DOESN'T WORK

[JamesC]

JCERNIGLIA,

This could indicate a hardware issue with the device. I encourage you to reach out to the Arlo Support team and open a ticket. You can find support options within the Arlo Mobile app under Settings > Support.

JamesC