Recorded video audio is not working properly

[Shkreli007]

Doesn’t work properly how it should be working. I don’t even get sound recording with the video taking at all like it did before. I advise you to fix the problem.

[michaelkenward]

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@Shkreli007 wrote:
Doesn’t work properly how it should be working. I don’t even get sound recording with the video taking at all like it did before.

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Hard to tell with so little information from you.

What are you doing and where does it go wrong?

[Shkreli007]

I’m not doing anything to it. When it records video doesn’t record sound with the video like it did when I first got it.

[dcfox1]

@Shkreli007  Is it all recordings from all cameras not having audio or just one?  Your not giving much information like @michaelkenward  said. 

[Shkreli007]

Yes it’s all of the cameras, when it records video you can’t hear the recording sound at all. When you click on the video clip to play it you can’t hear any sound on it. When I had first got them it did play the sound on the video recording clip and now doesn’t do it. This an ongoing going thing.

[michaelkenward]

How are you playing these videos? On a mobile device with an app?

This will sound strange, but one user had the same problem and discovered that they had turned off the sound on their device. The videos were fine, but the volume was turned off.

Have you tried viewing with something else?

[Shkreli007]

The volume wasn’t turned off it was on. I’m using the mobile app on my phone.

[dcfox1]

@Shkreli007  Have you tried it on the web.  Do you hear the sound on the web client my.arlo.com on PC ?

[Shkreli007]

I have the Ultra 4K Wire-Free

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[Shkreli007]

I did contact support no answer.