Arlo|Smart Home Security|Wireless HD Security Cameras

RMA Processing Delays

Reply
Discussion stats
  • 1 Reply
  • 81 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Aspirant
Aspirant

Approximately one week after purchasing a 4 camera set of Ultra's directly from Arlo, one of my cameras stopped detecting motion.  I contacted support, went through all the tests and hoops of multiple interactions with multiple people to determine the camera was faulty and needed replaced.  That was three weeks ago.  I have yet to see an RMA number.  I responded to the ticket to get an update and received the same copy & pasted information about waiting for an RMA number.   I'm done - so I call order support to get a full refund. 

 

After over 30 minutes on hold, and a dropped call, I find out I'm one week outside of the 30 days permitted a full refund. I've spent over an hour, mostly on hold, with Arlo today listening to this same hold music over and over only to be told to please hold and routed back over to the same non-responsive support group.  

 

This is beyond frustrating for a piece of technology that costs as much as these cameras.  Is there any way to get a replacement or return?

Model: VMC5040 | Arlo Ultra Wire-Free Camera
Highlighted
Arlo Moderator
Arlo Moderator

Hi @digital_junkie

 

I have escalated your case and your escalations number is: 41924429

 

Someone from support will be reaching out to you as soon as possible. 

Discussion stats
  • 1 Reply
  • 82 Views
  • 0 Likes
  • 2 In Conversation