Paid for subscription but not receiving service

[Jnicon]

• I have paid for a service two days ago and still have not received service, yet our bank account shows that we paid for a year in advance. Who do I talk to, to get this fixed or our money back?

[DannyBearAgain]

Check in your account via the website my.arlo.com with a web browser on a pc to access the subscription menu and see if your devices have been assigned to your camera devices.

Although you may have a subscription for the account it means nothing unless it has been associated to the camera/s.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[jguerdat]

Somebody is playing with AI... ^^

[jguerdat]

A-n-d, more AI...

[angela852black]

Hello,

Contact your bank or credit card provider. File a dispute or chargeback.

[garry426milner]

This information is really helpful for who really needs this.

[BrookeN]

@garry426milner are you needing assistance regarding your subscription?