Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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One of my ultra's is only recording 4k at 3040x1712

Hi, I have Arlo Ultra with 2 cameras, both cameras are on the latest firmware. I don't have the addon to record 4k in the cloud - only 4k to an SD card.

Both cameras are set to record in 4k but when I check the recorded files on the SD card one of the cameras is recording at 3840x2160 (proper 4k), the other is recording at 3040x1712. I have no idea why this would be. Can someone please advise.

Thanks

Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 1 of 6

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Tutor

Re: One of my ultra's is only recording 4k at 3040x1712

Thank you both. Turns out one of them had an activity zone set by accident (I think), wiped that and all good again.

Cheers

Message 6 of 6

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Guru

Re: One of my ultra's is only recording 4k at 3040x1712

Have you checked the Video settings re power management??

 

Captureultra.JPG

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Message 2 of 6
Tutor

Re: One of my ultra's is only recording 4k at 3040x1712

yip, both cameras are set to best video, both cameras have identical settings

Message 3 of 6
Guru

Re: One of my ultra's is only recording 4k at 3040x1712

Any other settings different?  like tracking , width of cam view ?? FW versions??

 

try and reset the troubled camera....

pull battery and then replace, remove the camera and bring back as if new.

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Message 4 of 6
Tutor

Re: One of my ultra's is only recording 4k at 3040x1712

Hey scoti55,

 

I had the same situations some months ago. I had 4 cameras, configuration was the same for all cameras.

From the very beggining, one camera made recordings in strange resolutions, about 75%-85% from 4K, like Your camera.

 

We tried many tips&triks advised by support stuff, reseting camera, placing camera in different position etc.  

Nothing helped. Thenafter Arlo support replace "defective" camera with the new one. No problems with new camera

for many months, proper 4k recording.

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 5 of 6
Tutor

Re: One of my ultra's is only recording 4k at 3040x1712

Thank you both. Turns out one of them had an activity zone set by accident (I think), wiped that and all good again.

Cheers

Message 6 of 6