This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In the last 2 days there is no fast forward bar or enlarge screen icon or zoom icon on my library videos. I use laptop and tried 3 different browsers and restarted. Was working fine 2 days ago for a long time. I have changed nothing. Please help.
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
Best answers
-
There has been an update that should resolve this issue. Please open your browser clear the cache and test again. Please let me know if you still experience any further issues.
Thank you
-
While we work to resolve this issue, you can try this temporary workaround that should help with the full screen issue. While playing a recording you can use the following commands:
Mac: option+enter
Windows: alt+enter
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the information. I will try that.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
"..It appears to be happening to folks using the old user interface (UI) that uses Library to view videos since it works fine for me on the new one (and looks very different compared to the screenshot). I'd suggest opening a case by using Settings, Support.."
That makes no sense.
I have no control over the user interface.
How can I have a different one than what you're seeing?
It's just a URL in a web browser; https://my.arlo.com/#/login
Is there a new page address I'm not aware of?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same here - the last few days without the progress bar - going to full screen doesn't fix the issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Now when arlo contacts me through email i try and write back at least 5 times and it will not let me update the case. I get an undeliverable address. I just cant believe all this. I cant see good and need the enlarge button very bad. I dont know what i am going to do.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Really will you. I cant see my videos because I have to enlarge them from the tool bar. Will someone please call me. You cannot answer the email because it says it will not go through. Thank you #43527858
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Timeline and Full Screen for camera videos disappeared a few days ago, from both Edge and Chrome.
Were these features deleted in June 14 firmware update?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem, here. Neither Edge nor Chrome provide timeline as of a few days ago. Samsung tablet unchanged.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
May as well chine in here.
I'm seeing this behavior as well.
It began with one of the last updates, dated 6/8.
During clip playback, the playback controls are missing from under the picture area.
I no longer see a progress bar or a full-screen icon.
..and FWIW, it's happening across all browsers (Edge, Chrome and Firefox) on two different PC's, so clearly it's an Arlo issue...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same here. And it's 99.9% on Arlo's end, no matter what they say.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I started this thread and instead of waiting for a fix, I am downloading all the videos to a folder to view, then keep the ones I want to keep. You can download all at the same time, just takes a minute, then you can fast forward them, you can't enlarge, though. I did find that one of my videos was only 1 second long last night at 3:42 a.m. EST. Not sure if Arlo was trying to fix at that time. I was hoping.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I suspect this is an issue with the old user interface (UI) that uses Library to view videos. I'm on the new UI and have no issues with this. If you have a subscription, you could report this to official support using Settings, Support.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you've been following these forums, you'll understand that Arlo is phasing in a new UI due to the introduction of the security system. SO far they haven't forced everyone to migrate but that will happen at some point.
If you want to migrate, choose to add the Pro 5 or security system even though you have neither. The first step is to migrate your account to the new UI after which you can back out of the bogus install. Be aware there's no going back to the old UI so set aside time to go through the whole UI to learn where things are and how they operate. There's only 3 default modes and no ability to add more custom modes so you have to use those to do what you want.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is there anything I can do to help with this? I do not have a subscription.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It would appear that Arlo has to fix it. I would think it's a backend issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same problem this is the first sign that it's not my stuff they need to fix this or its a useless setup and I will buy something else. it could be the end of ARLO.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
They say hit alt enter but that just goes from small to big. No way to do anything with video. Not any help. TY
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Empty Cache is always the answer. NOT.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
The fix has been identified and an update will be coming very soon. I will provide another update as soon as it's been deployed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Great news! I will believe it when i see it. I was starting to think this was part of the EOL...
I would of switched to another brand if that was the case.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi. Yes I discovered that same problem here and have been searching for what the heck to do to get it back and running. So far, no joy!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Today 6-21-2023 It works now ! Thanks !
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's working here now as well.
- v4.5.2_1
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not working for me.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Accessing Local Storage
1 -
Arlo Mobile App
259 -
Arlo Pro 3
1 -
Arlo Smart
166 -
Arlo Ultra
9 -
Before You Buy
424 -
Features
270 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
293 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,755