Re: More Geofencing Issues with New App
2 x Ultra
After downloading and installing the new Arlo mobile app, you will need to navigate to your Geofencing settings and enable all desired devices participating in geofencing.
Take a look here for more information on this: Why isn't the Geofencing mode working?
This week I too have been experiencing Geofencing issues. Looking at the community posts my issue appears to be well reported over the years (some as far back as 2017) and as recently as the start of last month. It's the old "Internet connection is lost. Geofencing in Arlo is unavailable at the moment". https://community.arlo.com/t5/Arlo/Geofencing-shows-quot-Internet-Connection-is-Lost-quot-when-I/td-...
In the above link, the Arlo support rep didn't even bother to follow-up on the users provided evidence requested. Pretty poor form. Considering I've spent $1.5K on this system, i'd expect it to work properly, or at least have timely support responses or updates to issues... If i'd have known about all the issues I've read about, i'd have probably gone another route. That said, my own fault for not researching enough up front... Lesson learnt.
Back on the issue... I have checked both iPhones participating in Geofencing have the app set to always for location services and background refresh. Geofencing just won't update until I open the Arlo app on the phone. Interesting it only starting screwing up this week, when Arlo released an update for the app to support iOS13...
Anyone else having the same issues? can't just be me, surely...
I've only had geofencing issues when transitioning to the new app, new phone and new IOS. It could be possible that one of them is the culprit. However I get this message of loss of internet connectivity on t he app. And then geofencing kicks in when I launch the app. I'm not too sure if it is IOS that is causing issues with this.
Phone: Iphone 11 pro
Version of arlo app: 2.9.1
Can Arlo advise on a resolution to this?
@prj32 has the problem been solved for you? I think I have the same problem as you https://community.arlo.com/t5/Arlo-Ultra/Problem-with-Geofencing/m-p/1734168#M7372
RBK53| Orbi Router + 3 Satellites
Arlo Pro 2| 5 cameras
Arlo Ultra| 3 base stations and 6 cameras
There are some things I've found which must be set for Geofencing to operate properly (assuming it's actually been set up fully in the app):
Your iPhone must be set to automatically connect to your home WiFi when you're in range;
You must be logged into the Arlo app;
Background App Refresh for the Arlo app must be enabled; and
Location Services must be set to "always" for the Arlo app.
Regardless, I use geofencing constantly but it is erratic. Should I arrive home and it hasn't changed to home mode (disabled), I have to go into Mode settings to disable it then re-enable Geofencing mode. It then normally detects I'm home and disables.
Yep geofencing has been dead since iOS 13 / new arlo app.
For me it only updates location an relevant mode if we open the app (3 users / 3 different model iPhones)
to me I seems to be a issue with the way the app updates in the background. If I remember correctly Apple changed how this works with iOS 13. Perhaps the devs need to revisit this part of the code as it may not be properly implemented.
Pre migration to the new app, it worked reliably.
All setting successfully carried over. Any ideas?
Geofencing only update the position if I open Arlo app. Same for my wife.
All problems started with Arlo app update to 2.11 version; same problem with 2.11.1.
This is not iOS problem because all others geofencing app works properly (IFTTT, Philips Hue etc.);
ONLY PROBLEMS WITH ARLO APP.
I’ve tried to reinstall app, restart everything, and many other things but nothing work.
Strange thing: when I reinstalled the Arlo app it asked me to use my position for using geofencing, but the options were only “while using the app”, “never” and “once”, but NOT “ALWAYS”.
I’ ve changed afterwards in the iPhone settings...
I hope Arlo will solve the problem soon
Just an update for this thread. I contacted Technical Support via phone this weekend and got through to someone. When I advised them I was following up on the Geo-fencing issue, she immediately responded with the support team are 'diligently' working on a fix and know this is a problem. I asked for an ETA on the fix, to which she didn't have one. I advised her she should consider providing this update to the support communities (here) so customers at least know Arlo are working on fixing the issue... She told me she would let them know to update the community (doubt they will!)... Right now, i'm just resorting to manually setting the system when i leave, and when i get home. Not ideal, but its the only flaw in the system right now, and they are assuring me its being fixed. I plan on calling each week and asking for an update, so hopefully the tickets logged will grow enough to put a spotlight on the impact of the issue. I'd encourage others to do the same. I also noticed on the weekend they are active on their Facebook page, so perhaps some negative feedback about this issue on that forum may trigger a more focused effort by Arlo to get the issue resolved.
Our team is aware that some users are experiencing issues with the geofencing capability on iOS. Arlo is working with our technology partner to resolve this issue expeditiously and we expect to deliver a resolution shortly. We apologize for the inconvenience and appreciate your patience while our team is working to improve the experience.
This has been going on for over a month with me! I have been having the problem where I leave it shows me out of zone, then when my wife leaves it doe not arm from geofencing integration. I have to manually set it every day.. Im feeling ripped off at this point it is a nonstop headache and now I understand why people just pay for traditional alarm systems and monitoring. I have been with Arlo as a whole sense day one and have given them the benefit of the drought thru the years and this has become the last straw.
I plan on getting on social media and see if that helps prompt Netgear to do something. After all, this time of the year is all about sales and marketing and may be a little pressure might get them to spend more on redevelopment of the iOS 13 version if the arlo app.