Local 4K viewing problem

[Johnny290]

Anybody notice with the new app when using live view, on your local network. I no longer see the 4K logo in live view

[jsturess]

No, its there for me

[Johnny290]

Thanks not seeing 4k logo on mine for reason

[Johnny290]

I have a Samsung S10 , I have an iPad and an Android tablet. All three devices are not showing the 4K logo yes I am home on the same network

[Redpower187]

There is a bug either with the app or with the newest firmware.

I have noticed that when you bring up a stream for the first time, it will stream in 1080p (no 4K logo) but after closing the stream and reloading it again, it will stream in 4K like it should and the logo returns.

[Johnny290]

Thanks for the information

[Johnny290]

Well I can't get the 4K logo no matter what I do. I've had Arlo for years every time these people update something they end up breaking something else it never ends

[JamesC]

Johnny290,

Try rebooting your SmartHub and test again. Do you still see the same behavior?

JamesC

[Johnny290]

I have rebooted my Smart Hub without any Improvement still no 4K

[Johnny290]

Has anybody else lost local 4K viewing seems like it happened after the latest update for the app. When I view my cameras on my local network it just says live view it no longer says 4K. And I can have more than 3 cameras on the same time without a problem and you're only supposed to be able to view 4K two cameras simultaneously which means I am no longer getting 4K over my local network

[Johnny290]

I hope I'm not the only one having this problem

[jguerdat]

Works here on ANdroid. Is the 4k local streaming enabled in the camera video settings?

[Johnny290]

Yes my 4K is enabled I have not made any changes seems since the last update I no longer get local 4K over my local network

[Johnny290]

Any updates on this matter

[Johnny290 · Accepted solution]

Well I got home from work today and my local 4K viewing is working once again very happy about that