Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

[BTG]

All my Ultra and Pro 2 cameras show a white screen (doorbell shows black screen) when trying to view live feed on desktop app? Mobile app works ok. Rebooted the smart hub & the desktop. Started happening last week, just thought it was on Arlo's end. Still happening.

[jguerdat]

Have you tried a different browser/computer?

[BTG]

I've been running without issue on a new Dell All-in-one desktop for about 6 months now using Microsoft Edge. Then last week the white screens started. Haven't loaded Chrome yet but may be forced to now. What do you think may have changed?

[StephenB]

---

@BTG wrote:

All my Ultra and Pro 2 cameras show a white screen (doorbell shows black screen) when trying to view live feed on desktop app? 

---

Are the recordings playing back normally?

[BTG]

Yes, all recordings are playing back as usual. 

[StephenB]

It is working correctly on my laptop (also using Edge).

Do you have another PC you can try?

[Trayza2000]

I just came online to search for the same problem and noticed the date you have had this issue too - same. White on my laptop screen and still all okay on the mobile phone. Only started this week.

[Trayza2000]

EDIT:   As if by magic - they are working again... very odd. They were white for about four days I think.. I've done nothing 🙂 

[BTG]

I also have an older laptop with Edge. The live feed works correctly on the laptop, but because of the processor age, the videos can't be viewed unless downloaded.

[StephenB]

---

@BTG wrote:

I also have an older laptop with Edge. The live feed works correctly on the laptop, but because of the processor age, the videos can't be viewed unless downloaded.

---

That's because Edge and Chrome both require hardware acceleration for HEVC.  In the case of Arlo recordings, it only is an issue with 2K and 4K recordings.

That's different from @Trayza2000's issue with livestreaming. 

[BTG]

It started working again, for no apparent reason!