Arlo|Smart Home Security|Wireless HD Security Cameras

Letterbox bars on thumbnail previews

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Apprentice
Apprentice
Since the new iOS update, there is letterbox black/white (Depending if in iOS dark mode or not) bars at the top and bottom of thumbnail previews.

Can we get a fix for this please?
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice
Correction, it looks as if the video thumbnail is not sizing correctly, once you click play it sizes to the border perfectly like it use to for thumbnail previews.
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Arlo Moderator
Arlo Moderator

Hi @Redpower187

 

Do you have a screen shot you can provide of this? I am not able to replicate this if I am following your directions correctly.

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Arlo Moderator
Arlo Moderator

Thank you for the picture. What Phone/Device are you experiencing this issue with? Which version of the Arlo mobile app are you using?

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Apprentice
Apprentice
iPhone Xs
iOS: 13.5.1

Arlo App: 2.18
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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