How do I get my free subscription plam

[peterconner]

I purchased the Arlo Ultra 2 Camera system (Model VMS5240) at Best Buy on Nov. 27, 2019. It includes a 1 year Arlo Smart Plan but there are no instructions on activating the plan. I setup my account as instructed but there is no plan. I have spoken on phone to the Support Center several times but they have not helped me. How do I get my plan???

[JamesC]

peterconner,

When adding the SmartHub to your account, the plan is automatically applied. Do you have a ticket number I can reference for your open support case so I can review and escalate as necessary?

JamesC

[peterconner]

I have two case numbers: 41299237, 41300344. My SmartHub is on my account but the plan was not added. 

[peterconner]

I need a solution to my problem. I bought a plan but it is not showing up on my account and I can not take advantage of features like Activity Zones!

[enigmaphoenix]

Activity zones are broken on Ultra hubs with a firmware patch a couple days ago.  So, you're not missing out on much atm.  Super frustrating.

[StephenB]

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@enigmaphoenix wrote:

Activity zones are broken on Ultra hubs with a firmware patch a couple days ago. 

Cloud Activity Zones seem to be working for me.  I am certainly getting recordings, but I haven't confirmed that all have motion inside the zone.

[JamesC]

peterconner,

I've escalated your open support ticket. An agent will be reaching out to you with an update soon.

JamesC

[peterconner]

Thanks