This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
- Next »
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can someone with an Ultra kit test/provide feedback as to whether they see this defect.
I have 2x LG G6 on Android 8.0.1 using Geofencing medium sized zone. Arlo and Arlo Pro cameras.
I would highly recommend Arlo add an option for detecting wifi SSID. Make the GPS location update a secondary check. This will save battery and will be more reliable. Using GPS as a secondary check will ensure that a temporary interruption to wifi will not cause issues. Just an option.
If IFTTT supported custom modes I would use a simple check for WiFi SSID to implement Geofencing. This would use very little battery and would be much more reliable. I have been using it for years for other purposes.
JamesC confirms Arlo will release more fixes for Geofencing Defects soon. I will post comments here as soon as the updates are made available.
Please comment if you see this defect. Hopefully more data will help Arlo to isolate the defect.
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We’ll see tomorrow.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 iPhones. When both out of Large Zone, MODE shows location icon only...does not ARMED or DISARMED. When returning ENABLE DEVICES shows IN ZONE yet system remains ARMED, motion is recorded and system notifies of motion events. PROBLEM IS NOT FIXED. CUSTOMERS ARE NOT INFORMED OF FIXES BY ARLO. WHY IS THIS TAKING SO LONG TO REMEDY?????
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
JamesC:
2 iPhones. When both out of Large Zone, MODE shows location icon only...does not ARMED or DISARMED. When returning ENABLE DEVICES shows IN ZONE yet system remains ARMED, motion is recorded and system notifies of motion events. PROBLEM IS NOT FIXED. CUSTOMERS ARE NOT INFORMED OF FIXES BY ARLO. WHY IS THIS TAKING SO LONG TO REMEDY?????
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
NO SURVEY RECEIVED. PROBLEM NOT FIXED.
2 iPhones. When both out of Large Zone, MODE shows location icon only...does not ARMED or DISARMED. When returning ENABLE DEVICES shows IN ZONE yet system remains ARMED, motion is recorded and system notifies of motion events. PROBLEM IS NOT FIXED. CUSTOMERS ARE NOT INFORMED OF FIXES BY ARLO. WHY IS THIS TAKING SO LONG TO REMEDY?????
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As we have previously shared, Arlo’s geofencing feature is working as expected for most customers. We understand that there is a limited subset of users who have more unique user environments for which the geofencing feature may not readily meet their needs.
We are very aware of how important the geofencing feature is and, in order to ensure that it meets the needs of as many of our valued Arlo users as possible, we appreciate that so many of you have generously shared the details of your unique user environment.
Over the past several weeks we have made multiple updates on our cloud server to help address the unique setups of various user environments and we have also been collecting additional feedback from select users who have shared the details of their user environment/setup.
In addition, we are in the process of preparing a survey to collect the details of our more advanced users. The information we gather will help our team to enhance and optimize the geofencing feature for a wider variety of unique user environments. We expect to share the survey in the coming weeks.
As always, we look forward to and appreciate your continued feedback.
Thank you,
Arlo Team
Note: We will provide updated information here as it becomes available. Marking solved to float the latest information to the top of the thread.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks @JamesC for being active on the forums, it's appreciated.
I can say that I had a glitch with it not working so cleared the data and cache on my Note 9 and it's back to working as expected...yay.
I also like the recent upgrade to the service where it now highlights the area of where the system has detected the motion...that's a really cool feature...Arlo Ultra with the premium
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well, my geofencing was working again for about a month and broke again yesterday. As before the app is properly identifying both my iPhone and my wife's iPhone as in zone or out of zone, but the mode does not change when we enter or leave the geofencing area. If I set to disarm and then set to geofence the mode sets properly. Just won't do it by itself anymore. This is the same problem that was resolved about a month ago and it is back to the same broken behavior as before. We are on the most recent versions of the app and the iOS software.
AG
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Geofencing is now working properly for me again.
AG
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This week we deployed an update on our cloud server to improve geofencing reliability when multiple users are enabled. With this update, when one mobile device exits the geofencing zone, the Arlo Base Station or Arlo SmartHub now detects and sets the geofencing state based on the location of the additional/second mobile device on your Arlo Account.
We previously mentioned we would be sharing a survey in order to collect more detailed information around the use of our geofencing feature. The information gathered in this survey will help our team to enhance and optimize the geofencing feature for a wider variety of unique user environments. We would sincerely appreciate it if you would participate in the survey by clicking on the link below:
We are grateful your continued patience as our team works to optimize this feature for all users and your feedback is always welcome. Our team will continue to provides updates in the Arlo Community when we have additional information to share.
Thank you,
Arlo Team
Note: We will provide updated information here as it becomes available. Marking solved to float the latest information to the top of the thread.
- « Previous
- Next »
-
Accessing Local Storage
1 -
Arlo Mobile App
263 -
Arlo Pro 3
1 -
Arlo Smart
169 -
Arlo Ultra
9 -
Before You Buy
425 -
Features
273 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
296 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,782