Fair use email

[nichola088]

Received an email from fup@arlo-europe.com yesterday saying my subscription will be terminated end of next month unless I bring my cloud usage down or subscribe to a continuous recording service.

it asked me to email or phone with any queries but no phone number in the email so I replied asking for phone number. They replied with  +441344585786 and in that email said they’re not automatically cancelling my subscription and are reviewing individual cases. I’ve searched the phone number online and it says it’s linked to scams and I’ve no idea if the email address is genuine. Has anyone else received this and can they confirm it’s legit please? 

[BrookeN]

Thanks for reaching out. 

We can confirm that this was a legitimate communication sent to Arlo EU users only. Verisure has since decided to stop enforcing this policy and has discontinued any related communications.

If you have further questions or concerns, we recommend contacting Arlo EU Customer Care, as this was a region-specific policy managed independently.

We appreciate your feedback and are working closely with our regional teams to ensure transparency and consistency across all Arlo communications globally.

[Sheppeyboy]

Received this email today - explaining the position

[nichola088]

I called Arlo, they were really helpful. The email they sent on 28th May titled ‘your Arlo subscription will be cancelled at the end of next month’ was sent to a lot of customers in error so may not necessarily apply. I do find it odd they never followed up with a email saying it was sent in error though. They said deleting existing recordings reduces cloud storage so it can help to reduce the risk of exceeding FUP amounts. They raised a ticket and will check my usage of the month prior to the email and send it to me in the next few days. I feel better just knowing that deleting old recordings helps! Might be worth calling them, had about a 20minute wait time.

[Sheppeyboy]

Hi

I spoke to them this morning, got the same message - it was all a mistake, got email this afternoon apologizing, copy which I posted earlier.

I went though deleting lots and scheduling when cameras are on/off etc to reduce storage.