Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

The Arlo Community

Learn, explore, ask questions, and connect with our community of customers and experts.

Discussion stats
  • 2 replies
  • 203 views
  • 0 kudos
  • 3 in conversation
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Follower

Does Arlo Ultra bundle extend existing Arlo Smart subscription?

Wanted to upgrade to Arlo Ultra, while I already have a Arlo Smart subscription.

On the webpage, it says the bundle has one-year subscription included. 

Will the new bundle extend my existing subscription, or it's for new user only?

Message 1 of 3
Community Manager

Re: Does Arlo Ultra bundle extend existing Arlo Smart subscription?

You can upgrade to Arlo Ultra but the included one-year subscription will not extend the existing subscription on your account.

 

JamesC

Message 2 of 3
Prodigy

Re: Does Arlo Ultra bundle extend existing Arlo Smart subscription?


@grassright wrote:

Wanted to upgrade to Arlo Ultra, while I already have a Arlo Smart subscription.

On the webpage, it says the bundle has one-year subscription included. 

Will the new bundle extend my existing subscription, or it's for new user only?


It would seem like a way around this might be to create the new account for the Ultra and share access with your original account.  However, you would not be able to create rules and modes that integrate your existing and new cameras.

 

It seems really odd that Arlo would not offer an easier way for existing users to get the benefit of the one year plan that is most likely factored into the overall purchase price of the Ultra.  It creates a major inconvenience for existing customers (not that inconvenience is foreign to existing customers, of course)

Message 3 of 3