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Does Arlo Ultra bundle extend existing Arlo Smart subscription?

Wanted to upgrade to Arlo Ultra, while I already have a Arlo Smart subscription.

On the webpage, it says the bundle has one-year subscription included. 

Will the new bundle extend my existing subscription, or it's for new user only?

Message 1 of 8

Accepted Solutions
Community Manager

Re: Does Arlo Ultra bundle extend existing Arlo Smart subscription?

You can upgrade to Arlo Ultra but the included one-year subscription will not extend the existing subscription on your account.

 

JamesC

Message 2 of 8

All Replies
Community Manager

Re: Does Arlo Ultra bundle extend existing Arlo Smart subscription?

You can upgrade to Arlo Ultra but the included one-year subscription will not extend the existing subscription on your account.

 

JamesC

Message 2 of 8
Mentor

Re: Does Arlo Ultra bundle extend existing Arlo Smart subscription?


@grassright wrote:

Wanted to upgrade to Arlo Ultra, while I already have a Arlo Smart subscription.

On the webpage, it says the bundle has one-year subscription included. 

Will the new bundle extend my existing subscription, or it's for new user only?


It would seem like a way around this might be to create the new account for the Ultra and share access with your original account.  However, you would not be able to create rules and modes that integrate your existing and new cameras.

 

It seems really odd that Arlo would not offer an easier way for existing users to get the benefit of the one year plan that is most likely factored into the overall purchase price of the Ultra.  It creates a major inconvenience for existing customers (not that inconvenience is foreign to existing customers, of course)

Message 3 of 8
Apprentice

Free 1-year subscription to Arlo Smart Premier.

I understand that if I buy a Arlo Ultra it comes with a free 1-year subscription to smart premier.  But I have heard that if you already have a subscription to smart premier, which I do and it expires in November, that I would have to creat a new account to get the free year.  Is this true or will the free year be added onto my current subscription?

Message 4 of 8
Guru

Re: Free 1-year subscription to Arlo Smart Premier.

I believe you would need to create a new account so you can maintain your existing subscription as well as being able to use the free 1 year subscription. A possibility is to cancel your existing subscription and then add the Ultra system to your account which seemingly would get you the whole setup on the free one year.

Message 5 of 8
Apprentice

Re: Free 1-year subscription to Arlo Smart Premier.

The problem is that my subscription doesn't expire till november so I would be wasting the rest of that subscription if I cancel it.  Also if I just create a new account to use the free year I will have 10 to 11 months of overlap that is also a huge waste. Has anybody been able to get arlo support to just extend their current subscription.  I won’t be buying a ultra till I know that I can extend my current subscription, or else I am overpaying for the cameras since the free year is factored in to the price of the cameras.

Message 6 of 8
Guru

Re: Free 1-year subscription to Arlo Smart Premier.

As I understand it, canceling your subscription would result in a pro-rated refund so you wouldn't be wasting anything. And if doing so doesn't work out you can always resubscribe.

Message 7 of 8
Master

Re: Free 1-year subscription to Arlo Smart Premier.

 

Right, "If you cancel your subscription before the end of the subscription term, a prorated refund is automatically credited to your original method of payment."

 

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

 

Plus, since the free subscription for Arlo Ultra covers up to 10 cameras, your existing cameras can be added to the free plan, in effect saving you the ~$100 you would continue spending on your existing plan.. (Unless you already have 10 cameras.)

Message 8 of 8