Camera records 0 seconds of video

[nakeene]

I have four Arlo Ultra 2 cameras and three of them work perfectly. One of them does NOT. It only records 0 seconds of video and then stops recording. I’ve removed the battery, removed and factory reset it, and still it only records 0 seconds. Even when it is right next to the base station it records 0 seconds. 

Can someone please tell me how they have fixed their cameras?

[jguerdat]

Electronic fail. Use the app to go to Settings, Support and choose your camera. Scroll down to Contacts to see what official support offers.