Arlo|Smart Home Security|Wireless HD Security Cameras
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Batteries died and received new batteries but same thing still happened

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vfw
Follower
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This is the worst product we have EVER spent money on.  The installation was great, but a few days later the doorbell completely disconnected.  Had to get the Tech out to fix.  After a few weeks, the batteries in both back yard cameras died. And yes, I contacted support; in which they sent new batteries, but the same thing happened.    For weeks, we continued to recharge them, but only to have them continue to die again.  After much frustration and many phone calls, they finally sent a new camera to try to isolate the problem, still having the same issues.  This only made us even more frustrated so we decided to purchase solar panels for the cameras.  Unfortunately, this didn't work either.  Worst investment EVER!!!  Wish we could get our money back.

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jguerdat
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Guru

First, you should be getting notifications of low battery levels at about 15%. Regardless, proactive recharging is a good idea.

 

As for why the batteries are depleting more rapidly, what are the total number of minutes of recording and live viewing per day on average? Spec battery life if for <5 minutes per day - if you're exceeding that, the batteries aren't going to remain charged for as long as thought. That could explain why the solar panel isn't helping since it's a trickle charger and can't possibly keep up with lots of recordings/viewing.

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