Base station recordings only in 2k

[wonkypenguin]

Another day, another problem... do Arlo even bother testing their software? 😞

I have ultra cameras on an elite subscription plan. Live view and cloud recording are in 4k, but the base station recordings are only 2k.

Anyone seen this? Is there a solution?

[ShayneS]

Hi @wonkypenguin

Just to be clear, You are referencing the local 4k recordings correct?

[wonkypenguin]

Yes. My cloud recordings are 4k and crystal clear, the ones on my base station SD card are 2K and grainy

[wonkypenguin]

Cloud...

[wonkypenguin]

Local/base station/SD card...

(Also the broken preview, that's another bug if you cancel a download to your phone and start it again)

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support