Arlo|Smart Home Security|Wireless HD Security Cameras

Base station recordings only in 2k

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wonkypenguin
Tutor
Tutor
Another day, another problem... do Arlo even bother testing their software? 😞

I have ultra cameras on an elite subscription plan. Live view and cloud recording are in 4k, but the base station recordings are only 2k.

Anyone seen this? Is there a solution?
Model: VMB5000 | Arlo Ultra SmartHub
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @wonkypenguin

 

Just to be clear, You are referencing the local 4k recordings correct?

wonkypenguin
Tutor
Tutor
Yes. My cloud recordings are 4k and crystal clear, the ones on my base station SD card are 2K and grainy
wonkypenguin
Tutor
Tutor
Cloud...
wonkypenguin
Tutor
Tutor
Local/base station/SD card...

(Also the broken preview, that's another bug if you cancel a download to your phone and start it again)
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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