Arlo ultra keeps disconnecting, issues with recording

[Wkb]

Garbage.  Hard to set up.  Keeps disconnecting.  Won’t record half the time.  Charged my credit when not allowed to and refused to give me a reason why or even a receipt.  Here is my warning - buyer beware - you will hate this system.

[JamesC]

Wkb,

Can you provide more detail on the issue you're experiencing? The symptoms you're describing could point to an issue with signal strength for the cameras. What is your internet download/upload speed and what does the signal strength icon show for the cameras having the issue?

You should not have received a charge on your credit card from Arlo unless you signed up for a subscription. Can you provide details on the charge and it's amount?

JamesC

[Wkb]

I had received a defective battery.  Had to figure it out by myself.  It is now working and staying connected after I spent another $55 for a battery.  System is brand new so I will file warranty on that.

While trying to figure it out the camera was taken off of the paid 4k record by mistake.  I paid for 5 cameras 4k record.  One was deleted off the paid record for 1 day (again by mistake since the camera would not connect). I had the phone support help me get it back to 5 cameras paid.  I was charged $12 for getting 1 camera back online (being off one day) when I paid $25 just 2 weeks earlier.  

Hours on phone with help to why I was charged again for something I had already paid for and I get nothing - including no receipt for why I was charged again.

Super frustration after paying $1200 for a system and $25/month