Arlo ultra cvr plan problems

[Gavin_b]

Hi

I've been paying for the cvr plan for a few months now and everything has been good until now, my partner has been granted access for over a year problem free.

On her phone it is now saying
arlo cvr not supported for this device.

But it's working fine on my phone, any ideas please on how to fix this

Thanks

[Smoody]

I am having the same problem. I have (2) ultra 3's with CVR and the timeline feature works fine logged in as the owner of the account, however my shared device could also view the timeline up until recently. At some point in the last month ( I think after a firmware update) my shared device now says CVR not supported on this device! It's really annoying to have to log in and out of different accounts to view the timeline when necessary

[Gavin_b]

Hopefully there pick this up and get it sorted soon as.

[ShayneS]

I am currently having this issue investigated and I will provide another update as soon as possible. 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Gavin_b]

Hi
Any update on this yet please

[Retired_Member]

I reported this problem to support 3 months ago and all I got was tons of duplicated messages asking me to re-install the app. 2 months ago support finally confirmed the problem exists and promised a fix. As of today, the problem is not solved and nobody cares.

I hope you will issue full refunds to your customers who pay for CVR? I have subscription for 7 cameras and can't use CVR for 3 months so far. In other words, you charge me (and other customers) for non-working feature and do nothing to solve the problem for months.

[ShayneS]

Hi @M-Math

This error message is being investigated. It should not impact functionality. You can tap anywhere on the screen to remove the error messaging as a workaround. I will provide another update as soon as possible. 
 

[Retired_Member]

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@ShayneS wrote:

Hi @M-Math

This error message is being investigated. It should not impact functionality. You can tap anywhere on the screen to remove the error messaging as a workaround. I will provide another update as soon as possible. 
 

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I wish it was true... Tapping on the screen only hides error message, but CVR does not work. In other words, you continue charging customers for feature that is not even available.

[ShayneS]

@M-Math

I will notify the team regarding this now. 

[Smoody]

I agree that the suggested workaround does not work. CVR on a shared device/user is not functional period.

[Him696]

Any updates on this???

Having the same problem and customer support was of no help at all...ridiculous having this error for like 4 months now.

[Gavin_b]

This still haven't been resolved, I'm paying for something I can't use.

[Him696]

Any updates on this???? Still having the same problem

[ShayneS]

Is anyone still experiencing this issue? 

[Gavin_b]

Yes me

It's still the same has never been fixed 

[Retired_Member]

Yes, everyone still experience this issue - Arlo never fixed it. You have great support!

[Him696]

Same here....they never fixed it...funny that they're still coming out with new products but can't fix a deal breaker issue like this.

[ShayneS]

Are we still experiencing this issue? 

[Him696]

Yes. Hasn't been fixed and not expecting it to be fixed tbh. All I can say for any soul that somehow wonders in this thread is: STAY AWAY FROM ARLO CAMERAS!

[Gavin_b]

Still don't work properly 

I'm still paying monthly for something that don't work shame they can't freeze my monthly payments until its fixed. 

If I knew arlo was this bad I would never have bothered and would of went with a different brand 

[ShayneS]

Hi,

There has been an update that should help with this issue, please let me know if you are still experiencing this. 

[Him696]

It seems to be working now. Although I wish it would've been fixed wayyyy sooner. Thank you nonetheless.