Arlo ultra - CVR not working

[wharfworld]

Am unable to view past footage, if I pull the timeline or select a different date, it just jumps back to today, and time at the moment?

has there been an update or is there something I need to alter to view past footage?

HELP

[ShayneS]

Hi @wharfworld 

Are you still experiencing this symptom after removing and reinstalling the Arlo app? 

[wharfworld]

@ShayneS 

I'm hoping its now working, but there are days of lost footage.

the error code I was getting

(504) http status code to 'https://myapi.arlo.com/hmsweb/users/devices/644F-335-7052694_A432137WA1117/playlist?fromDate=2025111...'.

[ShayneS]

There was a back-end update that should help with the timeline not apperaing. Please let me know if you're still experiencing this 

[wharfworld]

I’m able to access past recordings but the calendar is not working correctly !

[ShayneS]

@wharfworld 

Do you mind describing what you're experiencing now? Were there any improvements?