Arlo recording issue

[M0ere007]

Hello

Since Wednesday, my Arlo Ultra’s are not saving any recordings anymore. I’m getting move alerts, but there are no recordings. I’ve never had an Arlo Secure subscription, but recordings were always saved fine.

Anyone knows if there been a change sinds Wednesday that a subscription is now needed to have video saved? Or do I need to look elsewhere for a solution.

Thanks!

[jguerdat]

It's likely that your trial subscription that came with the cameras has expired. A sub is required for cloud recordings. Check your subscription status in the app to verify that no trial sub is noted.

You could set up local recordings on the hub (in the hub settings) but it's not like the cloud recordings. Better than nothing but...

[StephenB · Accepted solution]

Have you tried restarting your smarthub?

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@M0ere007 wrote:

I’ve never had an Arlo Secure subscription, but recordings were always saved fine.

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Were you using direct access to local storage?

You do need a subscription to get cloud storage on the Ultra - but some Ultras were offered with a year trial subscription.

If you could see recordings on a PC (my.arlo.com) before, then you must have purchased one of those.

[M0ere007]

@jguerdat @StephenB 

Thanks both of you. This must be it. My ultra’s are +- 1y old.

I’ve signed up for a subscription and now it’s recording again.