I am constantly having issues with my arlo ultra camera's catching motion and sending me notifications. Also my arlo ultra settings are changing without me doing so and once I change them back hours later they change once again. I have already deleted the app,system, and camera's and reinstalled only to have this issue start again once I updated the app. Also one of my cameras that I bought will not connect whatsoever, I am tired of this ongoing issue.
When you say you're "constantly having issues with the camera catching motion...", do you mean it's not capturing motion or it's capturing too much motion?
What specific settings are changing without you making any changes?
What do you mean by the camera will not connect? Does it not sync to the SmartHub? Have you gotten it to sync but it shows an offline message in the app? At what point are you experiencing an issue?
The brightness, spotlight, battery settings, and video quality constantly changes from what I set it to.
The camera connects to the base, however it will not connect once trying to turn on the camera. It just constantly says connecting and will not connect whatsoever.
Are you using Smart with only specific notifications enabled? If Smart determines that you didn't want to see something, no notification is sent and no video is posted. The video has to be recorded and then the servers post-process to determine whether you want to see them or not.
It was my understanding if smart notification is off for that category you will not get a notification but it still records video to library. That also how it works for me om pro3 unless ultra is different ?
If you toggle off people, vehicles, animals or motion you should not get a notification for those toggled off but it will still record to the cloud and to the SD card. Your actual notifications should be sent for those you have toggled to on which are set for each camera individually. That's how smart is suppose to work for notifications, but the videos will always record.
There has been an issue with some notifications being sent for some that are toggled off that some of us have a case number logged. The team says they are working on it. This seems to be a off and on thing. Yesterday I had 3 cams sending them even though they were toggled off and then it just stopped and behaved the rest of the day. Been this way for a month now, how long it takes them is anybody's guess.
You got that right HowCome I'm sitting on a ticket also and they been saying their working on it for a month now. Mine quit toggling back with the last release but still goes through spells of sending notifications for cams with motion turned off. Just went through another hour long spell of notifications on a breezy day, Irritating as hell. The support guy said " I just looked and you have notifications turned on, you need to turn them off if you don't want them" Dude I just told you 3 times I want people, vehicles and animals, no motion. "But if it's turned on you will get notifications" This guy didn't even know what smart notifications were, had to go talk to someone. "They know about it and are looking at it" Dude, it's determined in the cloud and sent accordingly How many places is there to look, it's been a month.