Arlo app won’t work on mobile network only WIFI

[Tammy29]

Hi
My Arlo app will only work on WIFI network, not mobile.
I have an IPhone 12 with updated software. I also have the latest Arlo app.
I have also “offload” the app and restart but it still won’t work

[StephenB]

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@Tammy29 wrote:
My Arlo app will only work on WIFI network, not mobile.

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Can you explain how it fails?  Does it allow you to log in?  Show your cameras (but perhaps offline)???

[Tammy29]

Hi
Screen shot attached. As soon as I click “log back in” it comes up with the red banner at the top saying no internet connection.

[StephenB · Accepted solution]

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@Tammy29 wrote:
Hi
Screen shot attached. As soon as I click “log back in” it comes up with the red banner at the top saying no internet connection.

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Check the Apple settings to make sure the Arlo app is allowed to use cellular data.

[Tammy29]

Yes that fixed it! Thank you!