Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Ultra with subscription not allowing manual 4K recording

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BostonWalt
Follower
Follower

I've seen multiple posts on this topic, all with fake "solutions".

 

4K events record, but you can't record 4K manually? That is a major oversight and bug. 

 

4K is important as it lets you zoom in on larger coverage areas to see the detail you want. 

 

This should be fixed.

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jguerdat
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Guru

4k live viewing and recording is available but you can't have Auto Zoom and Tracking enabled which reduces resolution to 1080p.

StephenB
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Guru

@jguerdat wrote:

4k live viewing and recording is available


Actually @BostonWalt is correct - if you enable 4K livestreaming, then manual recording is disabled.

 

No idea why that is the case, and several here have complained about it before.

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