Arlo Ultra will not sync to Smart hub

[jscunningham]

I have two of  the 4 camera systems at different locations and one of the cameras will not sync to either Smart hub. It worked fine when I first setup the system but then lost connection. I tried resetting it and reconnecting but it will no longer find the base station. I tried the suggestions already mentioned; reset camera, reset base, change wifi channel, etc and no luck. 

[StephenB]

Are you saying that the camera won't sync when it is close to the smart hub?

When you reset the camera did you hold the sync button down until the LED blinked amber?

If so, you might want to contact support.  It's possible that your camera has failed.

[jscunningham]

The camera won't sync close to the hub when using the sync button on the hub, the app, or the desktop site using three different browsers.. 

I have done the reset and hear the "click."  It doeas the usual quick flashing blue lights like it connects but continues to search until it fails.

[StephenB]

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@jscunningham wrote:

I have done the reset and hear the "click."  It doeas the usual quick flashing blue lights like it connects but continues to search until it fails.

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Did you see the amber flashing light before the blue light came on?

[jscunningham]

Yes

[StephenB]

I suggest contacting support directly (perhaps live chat).

[jscunningham · Accepted solution]

Thanks. They were very helpful.  I haven't seen this solution posted previously but it worked for me.

1. Turn off the router or bring the SmartHub to a different room away from the router.
2. Plugin the SmartHub to the power source and wait for the LED to start blinking amber.
3. Remove the casing of the camera.
4. Press the sync button of the SmartHub for not more than 2 seconds. SmartHub LED will stay blinking amber.
5. Press the sync button of the camera for not more than 2 seconds. Camera LED will blink blue slowly then turns to rapid blinking blue.
6. Turn on the router and plugin the SmartHub to the router.
7. Wait for the SmartHub to be online, log into the App and complete the camera onboarding .